Returns and Refund Policy
At Moss Interiors, we are committed to providing you with high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help.
Your Rights Under Australian Consumer Law
Under Australian Consumer Law (ACL), you have certain rights when it comes to returns. If the product you’ve purchased:
- Is faulty, damaged, or defective,
- Doesn’t match the description, or
- Is not of acceptable quality or fit for the purpose it was sold for,
We will offer you a remedy, which could include a repair, replacement, or refund.
Change of Mind Returns
If you’ve changed your mind, we are happy to accept returns under the following conditions:
- The item is unused, unopened, and in its original packaging,
- You have proof of purchase (e.g., receipt or order confirmation),
- The return is made within 30 days of purchase.
In the case of a change of mind, we can offer you an exchange or store credit. We do not offer cash refunds for change of mind.
Exclusions to Our Return Policy
Some items are not eligible for return under our change of mind policy, including:
- Sale items or products marked as “reduced.”
- Personalised or custom-order products.
- Hygiene products (such as towels, bedding, etc.).
Faulty or Damaged Goods
If your item is faulty, damaged, or not as described, please contact us immediately. We will assess the situation and provide a remedy, which may include:
- A full refund.
- A replacement.
- A repair, depending on the issue.
How to Return an Item
To return an item, please follow these simple steps:
1. Contact us -within 30 days of purchase via email or phone.
2. Provide proof of purchase and a description of the issue with the item.
3. If your return is approved, we will guide you through the process for sending the item back.
We may ask you to return the item to us at your own cost, unless the item is faulty or we made an error with your order.
Refund Procedure
Once we receive your returned item and have processed your return, we will issue your refund to the original payment method used for the purchase. If you paid via gift card or store credit, we will refund the amount to your gift card or store credit balance.
We’re here to help and want to ensure your experience with Moss Interiors is as smooth as possible.
Important Notes
- Please keep your proof of purchase safe to assist with any returns.
- Our policy is subject to change, so please refer to our website for the most up-to-date details.
This version of the return policy is clear, concise, and fully compliant with Australian Consumer Law, ensuring both customer rights and business protections are respected.